Frequently Asked Questions

Try using our FAQ before contacting us. Chances are your question will be answered right here:

Frequently Asked Questions

Try using our FAQ before contacting us. Chances are your question will be answered right here:

Registration

How do I signup and join a team?
  1. Click the orange “Register” button on the race page you want to come to.
  2. Choose the time you want to start at.
  3. Under your personal info, find the team you want to join.”
How do I run with a team when it says the wave is full?
  1. Sign up for any other wave time.
  2. Reply to your confirmation email and let us know which time your team is racing at.
How do I join or create a team after paying?
  1. Click on Login in the menu and enter your info.
  2. Find the race you want to manage.
  3. Click “Create Team” or “Join Team.”
Can I change my start time?

You bet! As long as the wave isn’t full yet.

  1. Click on Login in the menu.
  2. Find the race you want to manage
  3. Click on “Change event category” on the left.

 

Can I change from the 5K to the 10K?

You bet!

  1. Click on Login in the menu.
  2. Find the race you want to manage
  3. Click on “Purchase additional merchandise” on the left as it’s $5 more for the longer course.
I already signed up but my teammates are in a different wave, what do i do?

Although there is no “I” in TEAM, we don’t require teammates race at the same time (in case they have to work or other activities) or same distance (in case they have different abilities/interests).

If people sign up later than others some waves might close as they can’t have unlimited athletes racing in them. If your teammates are in different waves and you want to race together, follow these steps:

First, make sure to join the team first:

  1. Click on Login in the menu and enter your info.
  2. Find the race you want to manage.
  3. Click “Create Team” or “Join Team.”

Now you’re on the team, shoot us an email with your Registration ID (found on the same page where you joined your team, or in your confirmation email) and what time you need to be changed to.

How do I reset my team password?
  1. Click on Login in the menu and enter your info.
  2. Find the race you want to manage.
  3. Click “Manage Team.”
  4. From here you can reset the password.
I'm trying to join a team it says I have the wrong password.
  1. Sorry, I don’t think they really want you on their team! Just kidding, this is easy to update too!!! Ask the Team Captain to follow the steps to Reset My Team Password in the other FAQ.
Can I transfer my entry to someone else?

You can totally transfer your race entry to another available racer! In order to complete your person to person transfer, the purchaser must fill out the Terrain Transfer Form and give it to the new racer. The new racer will then sign the waiver that is attached in the transfer form, present both forms along with the original participants confirmation email with QR code on race morning, and we will get them all set up to conquer the Terrain! 

 

Learn more about our Transfer Fee and deadlines.

Can I use my registration at a different race?

To get started, you’ll login and find the race entry you want to transfer:

  1. Click on Login in the menu and enter your info.
  2. Find the race you want to manage.
  3. Click “Transfer to another event.”

Refunds

Refund Policy

Because of the nature of event planning, all entry fee payments are non-refundable and all sales are final. We have several options:

Your entry can be transferred to a friend or to a new race though! Follow the steps on our FAQ page and you or a friend can still use the entry.

Terrain Racing event directors reserve the right to cancel any Terrain Racing event in the event of accidents, labor disputes, acts of war or terrorism military or armed conflicts, insurrections, rebellions, riots, explosions, lightening, earthquakes, fires, storms, rain and floods, wind, hail or if in the discretion of Terrain Racing any such acts or causes which require cancellation of the event for safety or security reasons, or, if Terrain Racing cancels the event for any other reason pursuant to 24 hours written notice. In the event of such cancellation, there will be no refunds.

Terran Racing reserves the right to change the venue and/or date of the event for any reason. In the event of such change of date or venue (or both), there will be no refunds, but your registration will still be valid for the new location and/or date.

Terrain Racing event directors reserve the right to remove athletes, spectators, sub-contractors, venue employees, friends, family, and anyone else from the Event, without refund, should his/her behavior endanger the safety or negatively affect a race, person, venue, person, or property of any kind.

At The Race

What do we get at the race?

Each participant will get

  • 1 slick race with 20+ obstacles
  • chip-timed results and access to a finisher certificate for those in the 8 o’clock waves,
  • free gear check during the event,
  • free access for spectators to cheer you on (Tucson event only allows 2 free spectators)
  • a sweet Terrain Race event shirt
  • a finisher medal that is only available after crossing YOUR finish line
  • free showers and changing tents
  • and the most important thing…bragging rights!

There will also be a slick after party with additional food and beverages for purchase as well as our great announcer and music! And if one shirt isn’t enough, we’ll have a store packed full of shirts, hoodies, shorts, socks, flip flops, and just about everything you need for a new set of clothes since yours are too dirty!

Do I have to race on a team?

You can race solo or with friends, it’s up to you. Teammates don’t have to signup at the same time, just make sure everyone joins the team BEFORE race day. You will need a minimum of 15 teammates, and there is no maximum.

How do I save money?

We know everyone wants to save a buck so we have several ways to make sure you get the price:

  • Sign up early. You can save $35 by signing up several months before the race.
Is there a military discount?

We keep our prices low so everyone can save and there is no specific military savings. If you’re active or retired military we’ll send a $5 donation to Operation Enduring Warrior. To get this donation you need to:

  1. Pay the full price online
  2. Email a copy of your ID (use your thumb to cover up your photo but make sure to show your name) and include your registration number (we email this to you when you register).
  3. Once we get this we’ll send a donation to this great organization!
Is this a non-profit race?

Our company is not, but we support non-profits at each event! In fact there are usually 3-4 local charities involved at each of our races and the proceeds go to help them out. Are you involved in a charity group and would like to get involved? Let us know!

What's the minimum age?

Athletes must at least be 14 years old to race solo. Young athletes 7-13 years old may compete on the 3 mile course if they’re accompanied by a parent. Any athletes younger than 18 need to bring a parent or legal guardian on race day to sign a waiver.

There is a Little Monkey race after the last adult wave at most venues for kids of any age. Read the details for the location you want to go to.

You will need an ID OR your Check-In Sheet no matter your age to pick up your race packet. Please bring a school issued ID card if you don’t have a drivers license. Parents will need to show an ID as well when they sign a waiver for any minors.

What are the requirements for competitive athletes?

Competitive Wristband
When you check-in at the race Saturday morning we’ll give you a special wristband that you must wear during the entire event and you must be wearing it at the finish line to be included in the Competitive results. Please make sure the volunteer checking you gives you this wristband!

Mandatory Obstacle Completion
While most of us do obstacle races because we love playing on the obstacles, you’re in a category that requires you complete every obstacle. To be eligible for the cash prizes and to be ranked in the results, you must complete every obstacle. You can try as many times as you wish but if you can’t finish one we will simply keep your Competitive Wristband and move your result to the “open” category.

Tarzan Swing
This is a challenging obstacle where you swing from one rope to another until you get to the end of the obstacle. Your feet cannot touch the ground after the platform you start on and your feet must make it to the platform you finish on. If your feet touch the ground, you must start again at the beginning.

Monkey Balls
This is a difficult grip-strength obstacle that claims the most Competitive Wristbands. The first half has climbing hold balls where you swing from one hold to the next. You are only allowed to grab the colored balls; you cannot touch the wood structure they’re attached to and you cannot only grab the bolt or strap the hanging holds are attached to. We find the easiest way to conquer it is by putting your hand on top of the balls where they hang down. Your hand can touch this bolt on top but you cannot simply grab the bolts. You can use only one lane.

Monkey Bars
You cannot use your feet and you cannot touch the wood structure. The apex transition is tricky, do NOT touch the wood!

Tire Flips
You must flip any tire two times away from you, and two times back to where you started at for a total of 4 flips.

Tire Drag
You need to pull the rope to fetch the tire and then either grap the tire or rope on the other side to return it to it’s original spot so the initial rope you pulled is taught.

Bucket Carry
You must fill the bucket above the fill line and return it still above the fill line.

Crossing the Finish
When you get to the finish line please show the volunteer that removes the timing chips your Competitive Wristband and make sure they give your timing chip to the Race Timer. This is how we will know that you completed every obstacle. It is your responsibility to make sure they hand your chip to the race timer or you will be moved to the open category.

On The Course

What do I bring to the race?
  1. Your printed Check-In Ticket
  2. Running shoes that you don’t mind thrashing.
  3. Change of clothes, sandals and a towel are highly recommended. We will provide free gear storage so your clean clothes are ready after your shower.
  4. Money for beverages, food and some seriously awesome swag! Some venues charge for parking too.
  5. Sealable plastic bag if you want to keep keys, phone and money on you while you race.
  6. Blanket to spread out for friends and family! It’s free for them to come watch you at the finish.
Is the race timed? Are there awards?

Each race is chip timed. Make sure to return your chip at the finish or you’ll be charged $25.

if you are competitive and plan on receiving an award or want to be chip timed, you must race in the Competitive Waves ($15 extra) or the Premium 8 O’clock waves ($10 more). The early waves disappear fast to those committing to racing early so we save the earliest waves at a premium price for those signing up later. Who wants to race on a Saturday before 9a anyway?

Do all teammates have to race together?

Although there is no I in team, teammates can choose different start times and different distances. The 5k and 10k courses usually split off early on, then join back up later so you won’t be able to run the course together.

Will I have to swim?

No. Any water that you may need to cross will be no more than 3’-4’ deep and will have lifeguards on duty. Duck floaties are accepted if you need them. Some venues might have slightly deeper water, but we always make it so you can get around anything that would require swimming.

What should I wear?

EVERYTHING will get muddy, so make sure you don’t wear your favorite running attire.

We suggest wearing:

  • Light, quick drying running shorts and running shirt
  • Older pair of running shoes. They’ll be all muddy at the finish, and you can donate them if you wish :)
  • Socks you don’t mind throwing away (or being brown from now on)!

Sunglasses are nice, but make sure to hold on tight when in the mud and water.

Cameras are a blast, but make sure they’re waterproof!

Have a crazy costume? That’s fine, as long as your clothing does not put anyone (including yourself) in danger.

We recommend athletic clothing that you don’t mind getting dirty, really dirty. Our pro team wears MudGear Compression Obstacle Race Socks, Icebug shoes with an awesome tread, and Xracewear apparel. Xracewear makes shorts and tops that hold your bib number so you don’t need safety pins. For those looking to crush the course, visit them for great shoes, gloves, shirts, socks and other outdoor performance apparel.

What if I get hurt on the course?

Because we know how awesome our athletes are, we do have medical teams and course personnel roaming the course at all times in addition to the medical tent at the finish line.

If you do get hurt, and are around an obstacle, there will be a volunteer or a medic there that has direct communication with the event directors and we can send one of our course medical teams to your location. If you are not around an obstacle, please tell a fellow athlete to let the next obstacle volunteer or medical teams know and we’ll get help to you ASAP.

Will there be water and aid stations?

Yes, every event will have aid stations along the course with water only. You may need to bring your own energy gels and food, but water will be available every 1-2 miles on the course.

What happens if it rains?

Really? You’re worried about getting wet? Our races will continue if it’s raining, snowing, or whatever! We do everything we can to put on a race in nasty weather but if athlete safety or the venue is threatened by the weather, we may have to cancel. Sorry, there are no refunds due to weather.

How long does it take to finish?

It depends how hard core you are! Our races are 5k or 10k but are WAY more fun and will take longer than your normal race. But as a rule of thumb, add 20-30 minutes onto your normal 5k or 10k race time.

Contact Us

Still need help? Send us a message.

Contact Us

Still need help? Send us a message.

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